Technology

Technology is at the forefront of our business and we constantly strive for improvement to meet the demands of our customers. At Mail Call we explore the latest technology constantly with the recent deployment of Smart Phone Technology and a complete revamp of our home page and Booking website.

We understand the need for simplicity in an ever changing technology environment both for our customer and our courier fleet.

Key Features of Mail Call

  • Our Auto Allocation system ensures we meet customer expectations of service delivery, despatching of jobs is automated by a complex application ensuring we provide the most efficient courier to pick-up and delivery your consignment safely.
  • To offer you piece of mind when using our services we now offer Live minute by minute tracking, a picture of the courier, registration number and an accurate ETA (Estimated Time of arrival). Know who is delivering your consignment ahead of time.
  • Route Optimisation ensuring we deliver runs in the most cost effective manner.
  • Introduction of Web Chat enabling us to deliver quicker service to you.
  • Latest API and EDI integration — integration with you backend systems to allow automation of booking made simpler.

Smart Phone Technology

We now provide our couriers with the most up to date technology on road. Smart Phones now offer far more capability than a traditional PDA with multiple integrations to benefit our fleet and in turn offer you the customer better service.

  • Easy to use Icon driven application
  • Real Time Traffic conditions to help make more informed decision
  • Rate the service as a customer rate the service at point of delivery

Courier Smart Phone Screen displays

We at Mail Call have a friendly IT team ready to assist. Please feel free to contact us to discuss your requirements.

Email: Mail Call IT Department